Bidder Reviews for Bertolami Fine Art s.r.l. (34)
4 out of 5.0 Stars
1-34 of 34 Reviews
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ChristianWest Hartford, CT
Dec 18, 2023
Lake of Communication
I have contacted the auction several times regarding shipping. Several unanswered questions. Auction house uses Mail box etc for shipping which was not specified. Mail box etc want to charge an additional 81.00 Euros for picking, shipping charges, and insurance. Disappointing experience from Bertolami Fine Art s. r. l.
FerruccioRimini, IT
Nov 21, 2023
MaryNew Orleans, LA
Jul 17, 2023
Great Auction House
Bertolami were wonderful-they answered any questions or concerns I had within a day, and made the international shipping process easy. The item I bought is just as described.
BrianValrico, FL
May 26, 2023
Total Fraud-Completed purchase and paid for shipping. Never Shipped No Response RIPOFF!
Paid over 1, 040 Euro's for lots 2 lots and shipping. Have waited over 4 1/2 month, no response. I have filed a fraud investigation with Live Auctioneers. Making matters worse is the lot that I purchased and paid for "Five Polychrome Enameled Porcelain Dishes" is now being listed again by Bertolami on Invaluable. THAT'S FRAUD. The bottom line... they steal your money... and then take the items you paid for and try to rip off the next guy... they should be banned from all web based auction services.
AlejandroChicago, IL
Jan 11, 2023
JonathanSterling, CO
Jul 02, 2022
This company is a fraud
I've reached out multiple times to follow up on an item I won, all to no avail.
NormaTualatin, OR
May 31, 2022
NormaTualatin, OR
Dec 12, 2021
Seamless Purchase
Goods were as described. The auction house answered a query quickly and the goods were very well packed. Payment process was easy and shipping arranged via auction house. A pleasure to do business.
FrancescoPolanco Ii Sección, MX
Dec 01, 2021
FrancescoCorato, IT
Nov 09, 2021
Professional and fast auctioneer. Excellent judgment.
Professional and fast auctioneer. Excellent judgment. Fully satisfied.
SaijaaCarmel, IN
Nov 08, 2021
Urgent attention needed!!!
Dear Sir or Madam Hello I am Saijaa . I have bought 2 products (lot 414 and lot 439) from your auction on the 8th of July, 2021, and paid all the fees related to those 2 products. Those lots are corals. Your auction house told me that the export license will be ready in 2 months. So, it has been more than 4 months but still, now I have not received any information. Why??? I have sent emails to you many many times. But still no response! I have done everything responsibly from my side on time. Now I want my items as soon as possible. Thus, please consider my request and respond in detail ASAP.
Edward JNew York, NY
Aug 07, 2021
Edward JNew York, NY
Aug 07, 2021
LauraFlower Mound, TX
Jul 29, 2021
Extra surprise charges
Be prepared for an extra "5 % Live" charge from them. Nowhere on the Liveauctioneers website is that mentioned. Also, I have asked 3 times for the shipping costs and no response. If you are from the USA do not bid
Bertolami Fine ArtsJul 30, 2021
Dear Laura , We changed your invoice and sent it without the 5 % of Live Bidding. In the invoice there is also the shipping quote received. Best regards
PasqualeRoma, IT
May 17, 2021
JonathanPacifica, CA
Mar 05, 2021
A very nice on-line auction purchase.
Very beautiful items with easy on-line bidding access. Shipping can be an extra challenge. But the final result was a complete success.
SvenKöln, DE
Dec 30, 2020
PawelChicago, IL
Nov 15, 2020
IgorPort Reading, NJ
Jul 18, 2020
StevenMidland, TX
Jul 10, 2020
davidRicheyville, PA
Jun 30, 2020
HenrikSkødstrup, DK
Jun 26, 2020
JocelyneSoyons, FR
Jun 26, 2020
Articles de tr è s bonnes qualit é,
j'esp è re faire d'autre achats, et peut-ê tre un jour all é e vous voir a Rome, quand nous serons revenus à une vie normales, vous avez de tr è s joli choses et vos photos sont bien faites
johnLos Angeles, CA
Mar 17, 2020
T. LadsonGlen Mills, PA
Jul 14, 2019
Shipping charges applied after the auction closed were not reasonable.
I immediately requested an invoice which took several days, and included a shipping charge that was not reasonable. With business in over 60 countries, including Italy, I felt justified to request a review. Thus far no complete solution has been reached, but I am hopeful. I remain fully ready to fulfill my obligations. Once closure is reached, I will provide a complete review.
FelicianoSanta Maria Di Sala, IT
May 03, 2019
Fine items, accurate service
The items were really fine, even better than expected. Many options of payment, friendly communication, fast shipping. Good, experience, RECOMMENDED!
DanielWasserbillig, LU
Nov 21, 2018
Anonymous
Jun 28, 2017
Allocated my item to another buyer.
Anonymous
Jul 12, 2016
Anonymous
Jul 12, 2016
I won a lot (Black-Glazed Kylix Magna Graecia, 4th-3rd Century Bc in the Auction 25) on the 21st June and was meant to recieve the invoice from Bertolami Auction house. I contacted them myself after a week and they then issued the invoice. I agreed I would pick it up from their office in London on Saturday 2nd July at 3.00pm. I got there on time but no one was there so I emailed them (there is no indication of a UK number but you have to dial in through their italian number). I got a quick response on Monday from the Rome branch (Fabrizio) who kindly informed me that he had gotten in touch with his colleague in London, who would call me back soon. 8 days have passed and I have not received a call, an email or any sign yet.
Anonymous
Jun 28, 2016
Anonymous
Jun 27, 2016
Item not arrived-communication poor
Anonymous
Jun 16, 2016
postage very expensive
Anonymous
Jun 11, 2016
Shipping was extremely above cost for value of item purchased. It was ridiculously expensive & disappointing.
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