Bidder Reviews for Roland NY (1,003)
4.5 out of 5.0 Stars
1-50 of 1,003 Reviews
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ericaFort Salonga, NY
May 25, 2024
![Parcel Gilt Paneled Composition Mirror](https://p1.liveauctioneers.com/1221/326908/176009204_1_x.jpg?height=94&quality=70&version=1)
XeniaNorth Bergen, NJ
May 25, 2024
just a wonderful place
I've purchased several items from Roland. The staff is so lovely when my dog and I arrive to pick up. Someone always helps me load my car. This last visit, Jason very kindly packed my sconces in a box with tissue paper and carried it to my car. Truly a great place.
![Pair of Three-Light Gilt Bronze Sconces](https://p1.liveauctioneers.com/1221/326908/176009253_1_x.jpg?height=94&quality=70&version=1)
MatthewNew York, NY
May 17, 2024
Roland Auction was very helpful!
Their communication was great, but the best thing was that I got a lift from the train station with a couple of Roland Auction employees. I was able to pay for my item, get it packed up, and call for a cab in time to get the next train back home. The pickup couldn't have gone better!
![Philip EVERGOOD: "Bath" - Oil Painting](https://p1.liveauctioneers.com/1221/326908/176009353_1_x.jpg?height=94&quality=70&version=1)
PhilipSwedesboro, NJ
May 17, 2024
![Red Chinoiserie Lacquered Executive Desk](https://p1.liveauctioneers.com/1221/326908/176009120_1_x.jpg?height=94&quality=70&version=1)
CharlesWaitsfield, VT
Apr 29, 2024
Be nice for small items to be shipped by you. Understand u do not want to get into the shipping biz
All went well
![Conway Stewart "Churchill" Fountain Pen](https://p1.liveauctioneers.com/1221/322565/174384420_1_x.jpg?height=94&quality=70&version=1)
LyleRaleigh, NC
Apr 28, 2024
![Flame of Liberty Sculpture in Wood Case](https://p1.liveauctioneers.com/1221/322565/173754691_1_x.jpg?height=94&quality=70&version=1)
GenePalm Desert, CA
Apr 28, 2024
Auction house with no in-house shipping!!!
Because you have to use commercial shippers the cost is exorbitant. A recent winning bid of 75 $totaled over 200 $when buyer’s premium tax and shipping are added on. In future if the auction house does not offer shipping I’ll pass.
![Hal BROOKS: "Skates" - Watercolor Painting](https://p1.liveauctioneers.com/1221/322565/174709775_1_x.jpg?height=94&quality=70&version=1)
DaveRoss, CA
Apr 27, 2024
![Royal Dutch "Gazelle" Bicycle](https://p1.liveauctioneers.com/1221/322565/174240378_1_x.jpg?height=94&quality=70&version=1)
TheoLondon, GB
Apr 27, 2024
A SMOOTH TRANSACTION
Questions about shipping were well handled, making for a pleasant transaction.
![Danish-Made Vintage Telephone](https://p1.liveauctioneers.com/1221/322565/173754492_1_x.jpg?height=94&quality=70&version=1)
ElizabethDania Beach, FL
Apr 14, 2024
![Mother-of-Pearl Three-Metal Fish](https://p1.liveauctioneers.com/1221/319066/172184265_1_x.jpg?height=94&quality=70&version=1)
PamelaJackson Heights, NY
Apr 13, 2024
![Pair of Asian 19th C. Porcelain Ginger Jar Lamps](https://p1.liveauctioneers.com/1221/322565/174240349_1_x.jpg?height=94&quality=70&version=1)
HenryFort Lauderdale, FL
Apr 04, 2024
Only 3 days to arrange shipping!
They only give you 3 days to arrange shipping and refer you to a very overpriced shipper!!
![After Andy WARHOL: Purple Cow - Lithograph Poster](https://p1.liveauctioneers.com/1221/319066/172506975_1_x.jpg?height=94&quality=70&version=1)
BillPhoenix, AZ
Mar 30, 2024
![Plains Ceremonial Buffalo Horn Cup](https://p1.liveauctioneers.com/1221/319066/171637620_1_x.jpg?height=94&quality=70&version=1)
GintarasVilnius, LT
Mar 24, 2024
![Jaeger LeCoultre Atmos Clock](https://p1.liveauctioneers.com/1221/313716/168166033_1_x.jpg?height=94&quality=70&version=1)
RobDenton, MD
Mar 12, 2024
![Signed Abstract Expressionist Portrait of a Man -](https://p1.liveauctioneers.com/1221/316247/169624079_1_x.jpg?height=94&quality=70&version=1)
MichaelSalem, MA
Mar 11, 2024
![Don NICE: Great Horned Owl - W/C Painting](https://p1.liveauctioneers.com/1221/316726/170981739_1_x.jpg?height=94&quality=70&version=1)
KarenPaducah, KY
Mar 06, 2024
![Royal Worcester English Porcelain Equestrian Sculpture](https://p1.liveauctioneers.com/1221/310017/167182142_1_x.jpg?height=94&quality=70&version=1)
JasonRoswell, GA
Mar 02, 2024
![After DURER and CALLOT: Two Prints](https://p1.liveauctioneers.com/1221/316726/170981720_1_x.jpg?height=94&quality=70&version=1)
DavidSummerville, SC
Mar 02, 2024
![Assembled Group of Posters & Printed Ephemera (18)](https://p1.liveauctioneers.com/1221/316726/170981711_1_x.jpg?height=94&quality=70&version=1)
DavidTampa, FL
Feb 08, 2024
Had a very disappointing experience. Won't return calls. Buyer beware.
All I can say is I am disappointed with Roland Auctioneers all around. Based on my experience, their staff was not empowered to answer much in the way of customer questions. After many calls, their staff said that they left messages for the owner to return my call. Those calls have gone unanswered. The attitude toward me was buyer beware and I should have not bid in the first place. When I unpacked the items, my heart sank even further as 14 of the 18 pieces I purchased had substantial damage far worse than I anticipated. Much more so than their 14 photos and disclaimer. Maybe it's a hard lesson learned and the customer isn't always right. But they will have an unhappy one for life.
![Roland NY logo](https://images.liveauctioneers.com/houses/logos/lg/rolandny_large.jpg?width=84&quality=80)
Roland NYMar 15, 2024
Hello David, We are sorry to read your review of your experience here. We offered to take the pieces back, which you declined to do. We did our best to describe the damages as they were, stating "Some missing lids, some with cracks or breaks, losses, residue." We would have been happy to provide additional photographs to you if you had requested them prior to the auction. Sincerely, Roland NY
![Japanese Group of Sumida Gawa Pottery Vessels](https://p1.liveauctioneers.com/1221/313716/168880678_1_x.jpg?height=94&quality=70&version=1)
GEORGIOSAthens, GR
Feb 03, 2024
The auction itself was good. The shipping information + the communication absolutely not friendly
The auction itself was good. The shipping information, and the communication was bad. Absolutely not friendly
![Two Lalique French Glass Female Nude Sculptures](https://p1.liveauctioneers.com/1221/313716/168255718_1_x.jpg?height=94&quality=70&version=1)
KonstantinosGlen Cove, NY
Feb 03, 2024
![Collection of 60 Movie-Themed Laser Discs](https://p1.liveauctioneers.com/1221/313716/169268945_1_x.jpg?height=94&quality=70&version=1)
richardTitusville, FL
Feb 03, 2024
![Four Crystal Items](https://p1.liveauctioneers.com/1221/313716/168826529_1_x.jpg?height=94&quality=70&version=1)
ClaireBaton Rouge, LA
Jan 20, 2024
![Norris EMBRY: Mixed Media Work on Paper](https://p1.liveauctioneers.com/1221/313421/167929599_1_x.jpg?height=94&quality=70&version=1)
HarrisWest Palm Beach, FL
Jan 19, 2024
![Vintage Art Glass Vessels (5)](https://p1.liveauctioneers.com/1221/313421/168173470_1_x.jpg?height=94&quality=70&version=1)
BeverlyGlen Head, NY
Jan 08, 2024
![Bonnie SCHEWKES: Shadowbox Diorama](https://p1.liveauctioneers.com/1221/310017/166018766_1_x.jpg?height=94&quality=70&version=1)
JohnArlington, TX
Jan 07, 2024
![Composition Bust of Picasso](https://p1.liveauctioneers.com/1221/310017/165851793_1_x.jpg?height=94&quality=70&version=1)
PaulNew York, NY
Jan 06, 2024
![BOOK: "Jerusalem: Flowers of the Holy Land"](https://p1.liveauctioneers.com/1221/310017/166018763_1_x.jpg?height=94&quality=70&version=1)
BryanLakewood, OH
Jan 02, 2024
![Three Gold-Filled Pocket Watches](https://p1.liveauctioneers.com/1221/310017/167182005_1_x.jpg?height=94&quality=70&version=1)
RobertIndialantic, FL
Jan 02, 2024
They were very good to work with.
Great items of very high quality. Very happy with the two rugs I bought. Robert
![Oriental Silk Rug](https://p1.liveauctioneers.com/1221/307463/165233197_1_x.jpg?height=94&quality=70&version=1)
ElizabethDania Beach, FL
Dec 30, 2023
A fabulous transaction-many thanks!!
Bid with confidence... Roland is a first-rate auction house!!
![Herend Porcelain Recumbent Cat](https://p1.liveauctioneers.com/1221/310017/166018815_1_x.jpg?height=94&quality=70&version=1)
AnatolyBrooklyn, NY
Dec 12, 2023
The most terrible transaction I had in 15 yeast. broken, items were mailed. Not responding
Never will buy from this Auction House again I was the customer for 10 years, Not return my calls or emails. 2 out of 3 items came broken, and none of this was disclosed in the listing or pictures. The watch has broken glass and is not closing and the sopper is also broken NO SHARDS were FOUND IN PACKAGING those items were mailed this way. The Auction House will not accept returns.
![Roland NY logo](https://images.liveauctioneers.com/houses/logos/lg/rolandny_large.jpg?width=84&quality=80)
Roland NYMar 15, 2024
Hello Anatoly, Once you initiated a chargeback with Live Auctioneers, we could not just refund you. We did not dispute the chargeback so that you would receive the credit back, which you did. We are happy to have you bid with us again since then, and are doing our best to rectify the current issue you contacted us for. We hope in the future you will leave a better review as we have done our best to provide good customer service to you, and to rectify any issues you had. Thank you. Sincerely, Roland NY
![English Silver Pocket Watch by Langdon Davies](https://p1.liveauctioneers.com/1221/307463/164840223_1_x.jpg?height=94&quality=70&version=1)
guwenyangPortland, OR
Dec 11, 2023
![Moser Bohemian Gilt Glass Stemware (36 Pcs)](https://p1.liveauctioneers.com/1221/307463/164563076_1_x.jpg?height=94&quality=70&version=1)
julieSarasota, FL
Dec 10, 2023
![Waterford Irish Crystal Cut-to-Red Stemware (12)](https://p1.liveauctioneers.com/1221/307463/165056784_1_x.jpg?height=94&quality=70&version=1)
JamesMccomb, MS
Dec 09, 2023
![Scalamandre and Holland & Sherry Fabrics](https://p1.liveauctioneers.com/1221/307463/164840226_1_x.jpg?height=94&quality=70&version=1)
JamesBellevue, WA
Dec 09, 2023
![John MARIN; Venice - Etching](https://p1.liveauctioneers.com/1221/307463/164840207_1_x.jpg?height=94&quality=70&version=1)
WilliamStamford, CT
Dec 09, 2023
![Geo. H. BOGART: Shore Scene - Painting](https://p1.liveauctioneers.com/1221/307463/164840203_1_x.jpg?height=94&quality=70&version=1)
MarkBigfork, MT
Nov 26, 2023
Sylvia Lucas Gallery closing sale Nov. 4, 2023: mostly antique prints.
Sylvia Lucas Gallery closing sale of mostly antique prints. One of my lots # 180 described as including Audubon prints, didn't have any. Overall, I am satisfied because my other lot (# 298) did contain some rare and valuable artworks. Communications were very good and I want to thank Danielle for being timely and very helpful. I didn't expect the staff working the auction to be antique print experts and they had almost the full spectrum of subject categories to sort out in ~ 325 very mixed lots. The winners have a lot of work to do finding new homes for all those artworks on paper! The auction was great entertainment for me and I have some new additions to my natural history art collection to pass on.
![Assorted Antique Ornithological Prints](https://p1.liveauctioneers.com/1221/306753/163920643_1_x.jpg?height=94&quality=70&version=1)
LindaSeguin, TX
Nov 25, 2023
Happy with item, shipping was outrageous tho
Happy with item, better than pictured. Shipping was outrageous tho
![Assorted Antique Prints of Historical New York](https://p1.liveauctioneers.com/1221/306753/163920743_1_x.jpg?height=94&quality=70&version=1)
GaryMalverne, NY
Nov 25, 2023
![Assorted Nude Portrait Prints](https://p1.liveauctioneers.com/1221/306753/163920540_1_x.jpg?height=94&quality=70&version=1)
FredStratford, CT
Nov 25, 2023
![Assorted Maps on Europe & the Sub Continent](https://p1.liveauctioneers.com/1221/306753/163920699_1_x.jpg?height=94&quality=70&version=1)
MichaelLocust Valley, NY
Nov 21, 2023
![Gordon FRANCE: 7 Original Watercolors of New York](https://p1.liveauctioneers.com/1221/306753/163920717_1_x.jpg?height=94&quality=70&version=1)
DavidNaples, FL
Nov 12, 2023
Shipping costs way too high
This is second time I have bought from this auction. The shipment costs are ridiculously expensive … so much so that I don’t believe I will buy anything again from their auctions
![Antique Brass & Tole Lamp](https://p1.liveauctioneers.com/1221/303742/162581081_1_x.jpg?height=94&quality=70&version=1)
PeterFlower Mound, TX
Nov 11, 2023
![Pair of Sliced & Polished Onyx Bookends](https://p1.liveauctioneers.com/1221/303742/162581077_1_x.jpg?height=94&quality=70&version=1)
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