Bidder Reviews for Langston Auction Gallery (458)
TOP RATED
4.6 out of 5.0 Stars
Accurate Descriptions
Quick Responses
Easy Payments
Seamless Shipping
1-50 of 458 Reviews
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DianeElm City, NC
Jun 08, 2024
Make Sure You Read All the Terms of The Sale
I'm careful about what I bid on because in addition to the 25 % buyers premium, which you also pay sales tax on (not Langston's fault) the auction house also charges a processing fee, which does not appear on your initial statement. If you're charging a 25 % buyers premium than this additional processing fee shouldn't be charged. Most other online auctions that I do bid on charge at most 15 % and no processing fee. I realize why many firms went strictly to online auctions but I prefer onsite because then I can see who's bidding and truthfully how they're bidding. Items that I have won have been nice thankfully and pictures are very good.
PhilipSwedesboro, NJ
Jun 06, 2024
CatherineGreenville, NC
Jun 06, 2024
Very happy with purchase and process.
I bought a piece of furniture and glassware. Both were as pictured and as described. Pickup process was easy and employees loading it were courteous and helpful.
Harold Wilmington, NC
Jun 05, 2024
SFarmville, NC
May 27, 2024
KathrynPittsboro, NC
May 08, 2024
VirginiaFayetteville, NC
May 08, 2024
AmyFrederick, MD
May 08, 2024
SFarmville, NC
May 08, 2024
NicholasTroy, PA
Apr 27, 2024
PhilipWashington, NC
Apr 04, 2024
JimClinton, IA
Mar 24, 2024
would love to have known more about the condition before bidding
read description carefully before bidding
SFarmville, NC
Mar 20, 2024
TurnerCharlottesville, VA
Feb 22, 2024
Bobby Langston's is Wonderful
I have been shopping Bobby Langston's for over 30 years at in person and online auctions. Always good things and easy to work with.
PhilipWashington, NC
Feb 02, 2024
Pleased with purchase
Great auction house to deal with-have bought from Langston for many years.
AmandaChicago, IL
Jan 11, 2024
Shipping Challenges
Paid for item as soon as I was invoiced, but it took nearly a month to hear back about shipping. When I asked, auction house told me it had been released to the local UPS store, who would contact me to provide a shipping quote. I contacted UPS Store several times, by phone and email, and did not hear back. Returned to auction house, and once again did not hear back. Only after requesting assistance from LiveAuctioneers did I receive an answer, and then I heard from the UPS Store, who told me that only that day had they been instructed to pick up the item from the auction house. When I received the item, condition didn’t match the photos, and I now feel the price I paid was far too high, on top of the hassle of tracking down my shipment. I won’t be buying from this auction house again.
Langston Auction GalleryJan 11, 2024
Unfortunately, we have no control over the shipping. As stated in our "Terms of Sale", shippers are independent from us; therefore, we are not responsible for shipping issues. I did forward this message to the UPS Store and was told that shipping issues could be addressed directly to them, so please feel free to contact them with your dissatisfaction about the shipping. I searched through all of our emails and do not have any from you in reference to shipping releases, so you must have called to release your item. When we are told to release purchases for a customer, the items are placed in a specific holding area for the UPS Store to pick them up in the order that the releases were received. As for the condition of the item, there were seven photos of the sconces that you purchased (front, back, sides, top, etc.) on our website. They were described as a "Pair of Gilded Bronze Sconces. 13" H "without any condition stated. I'm not sure how the photos were different from the item, other than possible lighting issues which is not a condition issue. Please remember in the future that emails or phone calls are always welcome for additional condition information on items prior to the auction if you are unable to preview in person.
MichaelBeaufort, NC
Jan 04, 2024
TheodoreFlat Rock, NC
Jan 03, 2024
Very helpful and cordial when making an inquiry.
Very helpful and cordial when making an inquiry.
LarryPickerington, OH
Jan 03, 2024
TerryFaison, NC
Jan 03, 2024
KathrynPittsboro, NC
Dec 18, 2023
JerryWashington, NC
Dec 18, 2023
TheresaChantilly, VA
Dec 18, 2023
Extremely knowledgeable auction firm
Outstanding experience that was seamless from beginning to end. Prompt to answer questions, helpful advice, and integrity! Couldn’t be happier with my purchase and how it was managed. Thank you!
RalphSan Marcos, TX
Nov 09, 2023
DianaRocky Mount, NC
Nov 06, 2023
GordonBeaufort, NC
Oct 25, 2023
ElizabethDania Beach, FL
Oct 22, 2023
A lovely item... it's always a pleasure doing business with Langston!
You can bid with confidence with this terrific auction house...
JeanMilford, PA
Oct 20, 2023
Asked about condition of items and was misled
On Sept. 4 th. I won lot 0282. A samovar and tilt kettle. It was hard to access the condition of the pieces with the pictures. So, I wrote prior to bidding and asked if there was any bad silver wear or copper coming through. I also asked what the condition of the inside was like, clean or dirty, any copper showing through, rust or pitting. They wrote back all was in good condition. They finally arrived today and boy was I misled. The samovar has large silver spots removed from the front. In fact, I removed their auction label and it took off a big spot of silver plate. The inside was filthy with rust. The tilt kettle had a monogram which did not show in the pictures as you did not take a picture of that side. Shame on them for providing false information to prospective bidders. I wrote to them about this situation so they would be aware I would be leaving a negative feedback and why. Would not buy from them again.
MichaelHartville, OH
Oct 12, 2023
Did not disclose severe damage to the dining table top and did not answer an email regarding pics.
Never again. Paid a premium for a dining table that had the finish destroyed. The finish damage was severe and never disclosed in the lot description. The day the table arrived with the shipper I called them immediately and they refused to help. I had sent an email on a Sunday requesting detailed photos and condition report. They never answered me. The auction was the next Monday. They actually NEVER answered the email and their excuse was that the "terms and conditions" state they don't answer emails on the weekends, but what it omits it that they never answer emails sent on a weekend. I have purchased over 40K in furniture at auctions this year and deal with auction houses all over the US. This is by far the worst. They blamed me for the table finish being damaged and I don't mean a little. Several issues with the entire top, so buyer beware. Never Again.
Langston Auction GalleryOct 12, 2023
As I stated to you on the phone, we didn't answer your email on Sunday because we do not work on Sunday and are not in the auction house to be able to give condition reports. This auction was posted online for three weeks prior to Monday, the date of the auction, and we feel that we give plenty of opportunity for our customers to request condition reports or additional photos. If a buyer does not receive a condition report, they must buy using their own discretion and pay accordingly. We do not answer condition report emails AFTER the item is purchased. If you had needed further information after you had made your purchase, you could have contacted us before your shipper picked your item up and we would have been happy to help you, as I told you on the phone. I did apologize to you, but I can't help that you sent the email when we don't have anyone to answer it.
DianaRocky Mount, NC
Oct 04, 2023
JohnRocky Mount, NC
Oct 04, 2023
RalphSan Marcos, TX
Oct 04, 2023
VictoriaCharlottesville, VA
Sep 26, 2023
SiaWinter Park, FL
Sep 25, 2023
Always exceeding expectations
As always, I’m pleased with the quality of the service & goods I receive. Always an A + ranking in my book & highly recommend.
GordonBeaufort, NC
Sep 25, 2023
MichaelHillsborough, NJ
Sep 25, 2023
ElizabethDania Beach, FL
Sep 17, 2023
A fantastic auctioneer house... bid with confidence!!
Super nice folks with wonderful items to win!!!
TempleOklahoma City, OK
Sep 10, 2023
Don’t bid if can’t pick up
If you can’t pick up be ready to pay 200 % more on average shipping … crazy
Langston Auction GallerySep 11, 2023
I'm terribly sorry that you are unhappy about the shipping of your $10.00 metal sundial that needed to be shipped to Oklahoma. We state very clearly in our terms of sale that we do not have in-house shipping, so ALL shipping is handled by third party shippers. If you are unhappy with the cost of shipping, you should write a review on the shippers website. We have no control of the shipping cost.
DougSmyrna, TN
Sep 04, 2023
BJClayton, NC
Aug 16, 2023
Great people to work with
I have been shopping with Langston for years now and have never had any problems!
DanielDobson, NC
Aug 16, 2023
CarolMorristown, NJ
Aug 09, 2023
5 * Excellent, Friendly & Ethical Auction Gallery. A + shipping UPS 4108 with BJ
Buy from Langston’s with confidence!
AlyseCary, NC
Aug 07, 2023
PatriciaWaterville, WA
Jul 26, 2023
RobertStevenson Ranch, CA
Jul 25, 2023
SylviaWoodacre, CA
Jul 25, 2023
SFarmville, NC
Jul 25, 2023
paigeWilson, NC
Jul 25, 2023
DewightRichardson, TX
Jul 21, 2023
Fantastic find!
Such a beautiful and quality bronze, simply stunning in person. ALL aspects of the transaction with the auction house were superb. Prompt turnover of my item to 3rd party shipper after paying my invoice.. Unfortunately the UPS store recommended (Store 4108) poorly packed my item and it arrived broken at a crucial stress point and I am having to file a claim with UPS for damages. THIS IS NOT THE FAULT OF THE AUCTION HOUSE, I mention it so that you may use the information to select a different 3rd party shipper for fragile items, as this UPS store didn't seem to take too much care.
RobWilson, NC
Jul 20, 2023
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